Returns Policy

If you would like to exchange or return an item purchased from our website, please download and complete our EXCHANGE AND RETURNS FORM, enclosing it with your order in its original condition, along with the original despatch note and packaging.

Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch.

1. The easiest way to exchange or return an article purchased online is through our showroom.

2. Alternatively please visit your local Post Office to post your order back to us. We recommend insuring your parcel to protect your goods in transit.

Please send to:

G. French Jewellery
17 St Sepulchre gate,
South Yorkshire,
DN1 1TD.

Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.  We cannot accept items that have been engraved, personalised or altered.